The Fine Print

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Refund Policy: The school does not issue refunds. Within hours of enrolment, our administration undertakes many tasks including activating the student account, completing the enrolment, contracting the teacher, establishing electronic/physical files, tracking the enrolment for Ministry purposes, etc. Even if the student does not begin the course, the preliminary work in our office will be completed.

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Course Transfer Policy: A student has the option to transfer from one course to another at any time within the 18-month completion deadline.* If a student transfers into a new course, the 18-month deadline will not refresh. The student will be required to complete the new course within the original 18-month deadline, based on the enrolment date of the original course. If a student requests a transfer, an administrative fee will apply.

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*Transfers will not be available to a student who has completed more than three assessments or to a student who has extended the course past the initial 18 month deadline.

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Student Enrolment Policy: There is no set schedule for a student to follow, nor are there due dates for completing assignments. The student may start their course within 24 hours of registration and move through it at their own pace (Note: registrations that occur on holidays will be enrolled on the next day). The only restriction is that the course must be completed within 18 months of enrolment. A student will be removed from a course if it is not completed within 18 months.

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Course Prerequisite Policy: Certain courses require the student to have completed a prerequisite course. It is the student's responsibility to provide a copy of an Ontario Student Transcript, Report Card or Credit Counselling Summary showing successful completion of the prerequisite course. This document should be sent to our office upon registration. A student may register at any time and, upon registration, will have access to the first unit of a course. However, the rest of the content will remain locked until prerequisite evidence has been provided.

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If the student has not completed the prerequisite course but has completed an equivalent course outside of Ontario, is a mature student, or has higher-level education, they may be eligible for a prerequisite waiver. The student may request that a prerequisite be waived by submitting a Prerequisite Waiver Application to the Guidance Team prior to registration.

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Confidentiality Policy: Please note that our school may communicate with parents or legal guardians of students under the age of 18. In addition, VHS will communicate with any student's home school and applicable post-secondary institutions or organizations. Students over the age of 18 will receive an email upon registration requesting permission to allow our school to communicate with third-party individuals.

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Through the school's website and learning management system, you will have access to third-party organizations, such as chat providers, Examity, and Bongo. Only basic information, such as your name and the school's email address, is shared with these organizations for the purpose of accessing and using their services. By accessing the websites or platforms of any third-party organization through the school's website or learning management system, you are agreeing to the policies and procedures of that organization.

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All policies may be modified at any time at the school's website. The use of the school courses indicates that the student and/or parent/guardian accepts these aforementioned policies.